Authentication Service Usage Guide
Reduce Risk through our Free Authentication Option!
By adding the authentication option, you can reduce the risk of buying items that may be counterfeit.
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Strict Authentication Standard
Each item is thoroughly checked by an authentication specialist, ensuring a worry free shopping experience.
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Free Authentication!
No need to the add authentication option! Eligible items will be automatically authenticated for free!
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Full Refund for Counterfeit Items!
If an item turns out to be counterfeit, we will refund the full item price, including the authentication fee.
Authentication eligible
Eligible items include bags, watches, jewelry, accessories, and clothing approved by the seller for authentication.
| Service | Eligible Category | Official Authentication |
|---|---|---|
|
Fashion & Accessories |
Authentication to Delivery Flow
How to Use
Find eligible items!
If “Comes with free authenticity verification” is shown in the search results, or if the item detail page shows “Delivered after authentication” the item is eligible for authentication.
Place Your Order
If the item is eligible, proceed to place your order!
No need to select the authentication option. It will be applied automatically for eligible items.
Authentication completed!
If the item is judged as authentic, you will receive an email once the package is registered at the warehouse.
In the event the item is judged as counterfeit, item price will be refunded and the order will be canceled.
International shipping procedure
Complete the international shipping procedure and wait for your item to arrive.
Receive your item!
Frequently Asked Questions
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Q1.
How much is the authentication fee?
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A1.
Authentication fee is covered by Rakuma, so buyers do not need to pay for it.
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Q2.
What happens if the item is counterfeit?
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A2.
The item will be returned to seller, and item price will be refunded to customer
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Q3.
Why my order was canceled?
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A3.
The following cases are possible. In the event your order is canceled, fees paid will be refunded.
- If the authentication result cannot definitively confirm that the item meets the standards.
- Even if an item is eligible for authentication, the order may be canceled if it does not meet the verification conditions (e.g., heavily worn items, collaboration items, etc.).
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Q4.
What if the item was judged as authentic, but turns out to be counterfeit?
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Q4.
Please contact us within 14 days after receiving the package.
Back to Authentication Services Top
Check Authentication Option of other Services
Service Flow
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Register for free!
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Find items!
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Bid/Buy!
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International shipping!
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Delivered to your doorstep!