Q & A

• 

  Is there an expiration period for BuyeePASS?

  

  It can be used for 30 days from the date of purchase.

  example:
  If you purchase on July 1st you can use it until July 30th.
  If you purchase on July 15th you can use it until August 13th.

• 

  If a number of uses remains, can I transfer them over to the next period?

  

  You can't transfer remaining uses.

• 

  About automatic update and cancellation

  

  If the cancellation procedure has not been completed the day before the last day of the validity period, it will be automatically updated on the last day of the validity period.

  example:
  If you apply for 10:00:00 on July 10:
  Validity period: July 10th 10: 00:00 to 09:59:59 on August 9th.
  If the cancellation procedure is not performed by 23:59:59 on August 8 (Japan time), it will be automatically updated in August 9.

  Please note that the validity period and the deadline for cancellation are different.
  When the cancellation procedure is completed, you can still use it until the expiration date.

  [In case of renewal]

  

  [Cancellation]

  

• 

  I want to buy a product, but I don't know the weight.

  

  You can refer to the average weight of the products that are often purchased.

  T-shirts, pants, sneakers

  0.5〜1.5kg

  Bags

  0.7kg〜4.5kg

  Toys, figures

  0.5kg〜3kg

  Glasses, watches, ties

  0.2kg〜0.5kg

  The weight of purchased products differs depending on the material and type. Please note that the weight described here is just a reference

• If the international delivery fee is less than 2,500 yen, you can ship with the plan without additional international shipping charges. (If the shipping fee exceeds 2,500 yen, the difference will be borne by the customer).
• Refunds cannot be made if they Pass is not used during the validity period or have remaining uses left by the expiration date.
• If you cancel a shipping of a package using BuyeePASS, the uses left will during the validity period will be restored. If it occurs outside the validity period, the number of times used will not be returned and no refund can be issued.
• Available only for Buyee Air Delivery Taiwan. About Buyee Air Delivery Taiwan
• Convenience store pick-up fees and and home delivery costs inTaiwan are not covered by BuyeePASS.

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