Authenticity Appraisal
Services Expanding!
You can request an authenticity evaluation
from a Japanese specialist.
Your purchased items will be checked by a professional before being shipped overseas,
so you can rest assured that you are purchasing genuine products.
Select the store that has the item you want to submit for authentication.
Supporting a safe shopping experience
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To eliminate any concerns prior to purchase, Japanese specialists check products according to strict appraisal standards.
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The products received are checked in detail and documented in photographs to prevent any problems that may arise.
3 Steps to Authentication
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1 Find the item to be appraised!
There are two ways to find appraisable items
How to Find 1
Search by category
Check out the product page
If the product listing or the product detail page indicates “Appraisal option available”, the product can be authenticated.
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Product list screen
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Product detail screen
How to Find 2
Search for appraisable items
Search using filters
If you want to quickly find products that are eligible for “Buyee Authentication”, use the search filter!
Check the “Buyee Authentication” checkbox in the left side menu to display only items that are available for authentication.
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2 Select and request the appraisal option
By selecting "Authenticity Appraisal Option" on the purchase checkout screen, your appraisal request will be completed!
* This option can be selected for products that are compatible with Mercari Anshin Appraisal.
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3 After appraisal, the product is delivered to the warehouse.
A professional appraiser checks the item according to strict standards.
No issues Delivered to Buyee warehouse. Issue Order will be cancelled and refunded. We provide full support so you can enjoy shopping with peace of mind.
* The authentication will be conducted by Mercari, Inc. (and its subcontractors).
You can buy that item you've been wanting with confidence, knowing it's authentic!
How much does authenticity appraisal cost?
An appraisal fee will be charged when you use the authenticity service.
The fee is paid together with the item price, and the amount varies depending on the product category.
For detailed fees, please see the list below.
| Sneakers |
1,900 yen (tax included) * Balenciaga sneakers falls under “Luxury Fashion and Accessories”. |
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| Luxury Fashion and Accessories |
4,300 yen (tax included) |
| Trading Card |
1,700 yen (tax included) * There is no additional charge for multiple appraisals. |
Please be sure to check
About Usage Fees
- If an item is determined to be a fake after selecting the authenticity option, the order will be canceled.
- You cannot change the option after you have placed your order.
- If you select the authenticity option, an appraisal fee will be charged. Please confirm the fee when you select the option.
About the Products
- If the appraisal cannot determine that the item meets the criteria, the item will be determined to be “below appraisal standard” and will be returned to the seller for a refund.
- Even if the “Authenticity Appraisal Option” is displayed on the Buyee product page, there may be cases where the appraisal is not available.
- Even if the item is eligible for appraisal, the transaction will be canceled if the conditions are not met. In such cases, the item will be returned to the seller for a refund.
Examples: items that have deteriorated significantly over time, items from collaborations, etc.
About Shipping
- When the authenticity appraisal option is selected, the Lite Plan and the Insured Delivery Plan are not available.
- Since the package will be registered after the appraisal is completed, it will take longer than usual to ship.
Supporting a safe shopping experience
-
To eliminate any concerns prior to purchase, Japanese specialists check products according to strict appraisal standards.
3 Steps to Authentication
-
1 Find the item to be appraised!
How to Find
Search by category
Check out the product page
If the product listing or the product detail page indicates “Appraisal option available”, the product can be authenticated.
-
Product list screen
-
Product detail screen
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2 Select and request the appraisal option
By selecting "Authenticity Appraisal Option" on the purchase checkout screen, your appraisal request will be completed!
* Only certain brands and categories of products can be selected.
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3 After appraisal, the product is delivered to the warehouse.
A professional appraiser checks the item according to strict standards.
No issues Delivered to Buyee warehouse. Issue Order will be cancelled and refunded. We provide full support so you can enjoy shopping with peace of mind.
* Authentication of branded items is conducted by member companies of the AACD (Association Against Counterfeit Product Distribution).
* IVA Co., Ltd., the operator of FAKEBUSTERS, provides authentication for street fashion, sneakers, and trading cards.
You can buy that item you've been wanting with confidence, knowing it's authentic!
How much does authenticity appraisal cost?
An appraisal fee will be charged when using the authenticity appraisal service.
The fee must be paid together with the product price, and the amount is shown on each product page.
Please be sure to check
About Usage Fees
- If an item is determined to be a fake after selecting the authenticity option, the order will be canceled.
- You cannot change the option after you have placed your order.
- If you select the authenticity option, an appraisal fee will be charged. Please confirm the fee when you select the option.
About the Products
- If the appraisal cannot determine that the item meets the criteria, the item will be determined to be “below appraisal standard” and will be returned to the seller for a refund.
- Even if the “Authenticity Appraisal Option” is displayed on the Buyee product page, there may be cases where the appraisal is not available.
- Even if the item is eligible for appraisal, the transaction will be canceled if the conditions are not met. In such cases, the item will be returned to the seller for a refund.
Examples: items that have deteriorated significantly over time, items from collaborations, etc.
About Shipping
- When the authenticity appraisal option is selected, the Lite Plan and the Insured Delivery Plan are not available.
- Since the package will be registered after the appraisal is completed, it will take longer than usual to ship.
Conditions for authentication
The criteria for authentication are defined for each product category.
Please find the details of the conditions below.
Sneakers
Must have its original insoles
- If the insoles have been replaced, we are unable to authenticate the item.
- If the insole cannot be removed for any reason, such as being glued down, we are unable to authenticate the item.
Must be in a condition suitable for authentication
- If the product is severely deteriorated to the point where it cannot be properly assessed, we are unable to authenticate the item.
The product has to be a pair of sneakers(shoes)
- If an item other than sneakers is sent for a sneaker authentication, we are unable to authenticate the item.
Must be an eligible brand
- Items from brands that are not on our list of eligible brands cannot be authenticated.
One item per transaction
- Only one item (e.g., one pair of shoes) can be authenticated per transaction.
For example, a listing for a set of two pairs of sneakers is not eligible for our authentication service.
Street Fashion
Must be in a condition suitable for authentication
- If the product is severely deteriorated to the point where it cannot be properly assessed, we are unable to authenticate the item.
Must be an eligible brand
- Items from brands that are not on our list of eligible brands cannot be authenticated.
One item per transaction
- Only one item may be submitted for authentication per transaction.
For example, items sold separately (such as a top and bottom) but listed together as a set are not eligible for authentication. - Please note that an exception may be made for items that were originally sold by the brand as a complete set.
Only the item to be authenticated has to be shipped
- If any accessories not part of the original item (such as charms, keychains, or scarves) are included, we may be unable to complete the authentication.
The packaging must ensure that the item's condition remains the same as when it arrived, even after being opened.
- We are unable to authenticate items if they are in packaging that is difficult to open without altering or damaging the item's as-received condition.
- We are unable to authenticate items that are sealed in packaging from other authentication services, as our process requires us to open it.
- If an item is being sold as a sealed product where the packaging is integral to its value, we are unable to authenticate it as this would require opening the package.
- We are unable to authenticate items if the packaging includes instructions such as "Do Not Open."
Trading Cards (Single Cards)
Must be either in a PSA graded case or an ungraded card
- We are unable to authenticate cards graded by companies other than PSA.
Must be in a condition suitable for authentication
- We are unable to authenticate cards if they are in a condition of severe deterioration that makes authentication impossible.
Regarding the authentication of items in PSA graded cases
Our authentication of PSA graded items is for the holder only, we do not authenticate the sealed card inside.
Must be a single trading card
- We are unable to authenticate items that are not single trading cards or if they are bundled with other product types, such as boxes.
(e.g., A single card sent as a set with items like a sealed box cannot be authenticated.) - Listings of two or more cards or sets are not eligible for authentication.
Must be an eligible brand
- Items from brands that are not on our list of eligible brands cannot be authenticated.
Factory sealed items must have the entire card visible
- Authentication requires a visual inspection of the card's condition, so we need to see the entire card.
- Therefore, for unopened items, we can only authenticate those where the front and back of the card are visible without opening the packaging.
The card must be in Japanese
- We are unable to authenticate cards in languages other than Japanese.
Trading Cards (Sealed Boxes with Shrink Wrap)
Must be in a condition suitable for authentication
- We are unable to authenticate boxes if the shrink wrap is damaged, or if the box has significant dents, even if the shrink wrap is intact.
Must be a trading card box
Must be an eligible brand
- Items from brands that are not on our list of eligible brands cannot be authenticated.
The number of boxes must match the quantity in the listing
- We are unable to authenticate the order if the number of boxes received differs from the quantity specified in the listing.
The card must be in Japanese
- We are unable to authenticate cards in languages other than Japanese.
Secure Shopping Support
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Each item is authenticated by a professional appraiser
Each purchased item is individually authenticated by a professional appraiser, ensuring a safe shopping experience.
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Authenticated items are delivered
No need to select an authentication option! Eligible products are automatically authenticated for free.
2 Steps to Authentication
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1 Find the item to be appraised!
Check if your favorite item is eligible for authenticity verification
How to Find
Search by item
Check out the product page
If “Free authenticity check included” is shown in the search results, or
if the product detail page shows “Delivered after authentication,” the item is eligible for verification.* Applicable categories: bags, watches, jewelry, accessories, clothing, etc.
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Product list screen
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Product detail screen
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2 Items are delivered to the warehouse after verification
Professional appraisers perform strict inspections!
No issues Delivery to Buyee's warehouse. Issues found The order will be canceled and refunded. We offer full support to ensure safe shopping.
* Verification is performed by professional authentication companies in Japan.
How much does authenticity appraisal cost?
All eligible items will undergo free authenticity verification. As long as your item is eligible, the authenticity verification will be carried out automatically, so there's no need to select an option.
Please make sure to check
About usage fees
- Authentication fees are covered by Rakuma, so buyers do not need to pay them.
- If the result is “Unverifiable” or “Outside evaluation criteria”, the order will be canceled and refunded.
About the product
- If it is determined that the item does not meet the standard, it will be judged as “Below authentication criteria”, returned to the seller, and refunded.
- Even if “Authenticity Verification Eligible” is displayed on Buyee’s product page, verification may not be available.
- Even if the item is eligible, if it does not meet the conditions, the transaction will be canceled, and the item will be returned to the seller and refunded.
Example: items with significant aging, collaboration items, etc.
About delivery
- Since the package is registered after verification is completed, shipping may take longer than usual.
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